When you serve coffee throughout your business – in different spaces, at different times, even to different customer segments – it can be a challenge keeping on top of machine maintenance.
That’s where Rex-Royal bean-to-cup machines from Roast & Ground can provide a vital edge, ensuring you deliver a full menu of delicious coffee drinks, cup after cup, day after day, regardless of who is making the coffee.
Roast & Ground is a B Corp-certified coffee bean and machine supplier with clients including hotels, leisure venues, garden centres, cafes and other businesses operating a range of different coffee machines.
“Our service package really comes into its own for high-volume customers with multiple needs,” says co-director Catherine Gray.
“We can help them assess the right solution for the different areas of their business – such as a hotel who needs a self-serve option in the breakfast room, a served option in the lounge, and another machine for a meeting room or conference facility.
“We’ll supply all these, and our expert engineers will keep them in top working order.”
Truly bespoke solutions
Two independent family businesses with a passion for incredible freshly roasted coffee, Roast & Ground and Rex-Royal have been working closely together for over 15 years.
“Our Rex-Royal machines are all specified and made to order for each individual customer,” Catherine explains, “so we really can put the perfect machine in every setting.”
With so many options to choose from on each machine – automatic foaming and manual steaming arms; multiple grinders, multiple boilers; machines that create hot and cold speciality drinks, espresso-based cocktails and more – there are clear advantages in working in consultation with dedicated experts like Roast & Ground.
“Installing a Rex-Royal machine is like employing a really bright and capable new member of staff,” Catherine says. “They allow anyone to make a whole menu of superb barista-quality coffees at the simple touch of a button. For any business reliant on serving brilliant coffee every day, that’s an astute investment.”
Comprehensive and adaptable service plans
With Rex-Royal machines from Roast & Ground, hygiene and maintenance become wonderfully easy too. All models feature intuitive integrated cleaning programmes as well as telemetry, which allows Roast & Ground’s expert engineers to fix many electronic issues remotely.
Your service plan will cover onsite repairs, parts and labour, preventative maintenance visits, filter changes, pressure tests, staff training and ongoing telephone, email and video support from Roast & Ground’s customer service desk.
New crockery? No problem. The engineers will adjust your machines as necessary and check your espresso quality each time they visit.
All this and the perfect coffees hand-selected for you
The outstanding customer service doesn’t stop there. Roast & Ground’s 24-hour online shop offers next day delivery on a gorgeous range of freshly roasted coffees, as well as teas, hot chocolate and other consumables.
You’ll find coffee beans for every taste and every time of day: a crisp, elegant single origin washed coffee from the department of Huila in Colombia; chocolatey Natural Bourbon from prestigious Brazilian estate Daterra; Molten Toffee, a syrupy and voluptuously creamy dark espresso blend; organic Peruvian Swiss water process decaf, and more.
“We proudly hand-select and roast all our coffees to work perfectly in our coffee machines,” Catherine says. “Every single one is speciality grade, fully traceable and certified either Fairtrade or Rainforest Alliance.”
Come taste the coffees and see these impressive Rex-Royal machines in action. To arrange a visit to Roast & Ground’s London or Chessington showrooms, call +44 (0)20 8397 8676, or email hello@roastandground.co.uk. Alternatively, visit https://www.roastandground.co.uk/rex-royal to view the machines and specifications.
