Where once upon a time, the personal touch was required from a luxury hotel stay, it is now more of a novelty and getting rarer. This is because hotels are in the process of embracing technology that removes the human element and, therefore, reduces the risk of error from their processes.
This is not to say that you will not be welcomed to a resort by a friendly face or, for that matter, have human interaction removed completely from your stay. It is more the point of being able to deliver the perfect service to the guest from the moment of booking in to the moment of checking out.
Artificial Intelligence, such as a chatbot, is being used increasingly within the hotel industry. This is because it can be on hand to welcome potential guests and customers to the hotel’s website and provide assistance when booking rooms, catering necessities, and travel arrangements.
Every hotel can benefit from including automation technology within their business, whether it is in ensuring that the most relevant and up-to-date information is available for your customers when choosing their rooms or service or to the point of sending out a confirmation email after payment has been received. All these remove the chances of human error and the embarrassment of double-booking rooms and having too many guests for your site to cope with.
Contactless technology is also being embraced, as it is now widely used as a mobile check-in and payment method. This makes these processes far quicker and smoother for the customer while freeing up important working time for the hotel staff.
Graphics and signage
When dealing with customers who may not speak the same language as your employees, it is still necessary to get your message across or have them be able to instruct your staff as to their needs. Graphics, such as indicating where toilets and restaurant facilities are, are a must and can easily be added to any signage to make them easier to understand.
However, you are going to need something else to help your guests communicate their desires with your staff. For instance, provide your guests with preprinted signs to place on their door handles to indicate their preferences, such as signs to hang from their doors.
So, a few final thoughts
In short, the hotel industry is moving with the times and fully embracing the future of technology. In this, it is striving to provide the best possible level of service to its customers by removing the element of human error from its availability, booking systems, and follow-up emails.
Contactless technology has also been embraced so as to ensure a smooth check in and checkout facility to attain excellent customer experience and free up customer time as well as that of employees.
Alongside these solutions, it is also providing a better level of service to those individuals who are unable to speak the mother language of the hotel by the inclusion of graphics with their signage. While also providing their guests with additional methods of communicating with members of staff to ensure that they enjoy their stay.